Help and support
Questions, bug reports, or feedback: we read every email.
We usually reply within a few business days.
Help us help you
When you write, tell us what you were trying to do and which screen you were on. In the app, Settings → Copy support info adds your app version and device details for you. Please don't send passwords or full passport numbers by email.
Quick answers
- How ThaiTrack works out your 90-day date
- Who files TM30
- Cancelling Sabai
- Is ThaiTrack a government app?
Your account and data
To delete your account, go to Settings, then Account, then Delete account in the app. If you can't sign in, see how to request deletion by email.
What we can't help with
We can't advise on your individual case or contact immigration for you. For questions about your own visa or permission to stay, contact your local immigration office.