Account and data deletion — ThaiTrack

You can delete your ThaiTrack account in the app, or ask us by email if you cannot sign in. You can also ask us to delete specific data and keep the account.

1. Delete your account in the app

This is the path to use when you can still sign in. Google Play and the App Store both expect deletion to start in the app.

1. Open ThaiTrack and sign in.
2. Open Settings (the gear).
3. Under Account, choose Delete account.
4. Read what is removed, type DELETE, and confirm it is you (password, Google, or Sign in with Apple).

ThaiTrack then deletes the login, profiles you own, documents, reminders, travel entries, saved portal logins, and push tokens. Profiles owned by someone else stay; your access to them is removed. This cannot be undone.

Deleting the account does not cancel a Sabai subscription. Cancel Sabai in the App Store or Google Play subscription settings first. Deleting the app also does not cancel Sabai.

If the account uses Sign in with Apple, start deletion on an iPhone so ThaiTrack can revoke that sign-in with Apple.

2. Email us if you cannot sign in

Use this when you cannot open the app. This is also the web address for the store “Delete account URL”.

1. Send an email to support@thaitrack.app from the email address linked to your ThaiTrack account.
2. Use the subject line Account deletion request.
3. We will verify your identity and process the request within 3 days (72 hours).
4. We will confirm by email once your account and associated data have been deleted.

3. Request deletion of specific data (without deleting the account)

To delete only some of your data and keep using ThaiTrack:

1. Email support@thaitrack.app from your account email.
2. Specify which data you want deleted (e.g. a specific immigration profile, documents, reminders, linked portal credentials, or bank balance records).
3. We will process your request within 3 days (72 hours) and confirm what was deleted.

You can continue using ThaiTrack with your remaining data.

4. What we delete

When you request account deletion (or specific data deletion), we delete the requested data, which may include:

• Account: Email, user ID, subscription status, timezone.
• Immigration profiles: Names, passport and visa details, 90-day and TM30 data, re-entry permits, work permit info, e-visa application data, and related dates.
• Documents: Uploaded files (e.g. passport, visa, receipts) and their metadata.
• Reminders and notifications: Reminder settings, quiet hours, notification preferences, push tokens.
• Profile groups and memberships: Group names, member links, shared addresses.
• Check-in history: Entry/exit and check-in records.
• Linked portal credentials: Stored credentials for immigration portals (e-visa, 90-day, TM30, VFS), if any.
• Bank balance records: Account names, bank names, balances, renewal dates.
• Any other data we hold for your account that you ask to have deleted.

5. What we may keep

We may retain the following for limited periods or as required by law:

• Backups: Backups may retain data for up to 90 days before purge.
• Legal and legitimate purposes: Data we must retain for legal, regulatory, or legitimate purposes (e.g. dispute resolution, legal hold) for as long as required.

6. Retention and processing time

Deletion started in the app runs when you confirm it. Email requests are processed within 3 days (72 hours). Backups are purged within 90 days. Some data may be retained longer where required by law.

For questions: support@thaitrack.app or see our Contact page.